Privacy Policy
Last Updated: March 6, 2026
Orion Software Development Srl (“Company”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or use our websites and services related to Galileo FX.
This policy applies to the website galileofx.com and its subdomains, including store.galileofx.com, as well as any other subdomains operated by us.
By accessing or using our website or services, you agree to the practices described in this Privacy Policy.
1. Company Information
The website and the Galileo FX software are operated by:
Orion Software Development Srl
Italy
For privacy-related inquiries, please contact:
Email: [email protected]
2. Information We Collect
We collect personal data in several ways when you interact with our website or services.
2.1 Information You Provide
We may collect information you voluntarily provide, including:
- Email address (for pricing access, discounts, newsletters, or communications)
- Full name
- Billing address
- Information included in customer support communications
- Any other information you choose to provide
Providing certain information may be necessary to access specific features of the website or complete a purchase.
2.2 Information Collected During Purchases
When you purchase Galileo FX, we may collect:
- Full name
- Billing address
- Email address
- Transaction details
- IP address and device data used for fraud prevention
Payment information is processed by our payment providers and is not stored directly by us.
2.3 Automatically Collected Information
When you visit our website, certain technical data may be collected automatically, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on pages
- Referring websites
- Interaction with website features
This information helps us improve our website and services.
3. How We Use Your Information
We may use the collected data to:
- Provide access to our products and services
- Process purchases and transactions
- Deliver software downloads
- Send product updates, educational content, and promotional offers
- Provide customer support
- Improve our website and services
- Detect and prevent fraud or abuse
- Analyze website traffic and performance
- Comply with legal obligations
4. Email Communications and Marketing
If you provide your email address to access pricing, receive discounts, or subscribe to updates, you may receive marketing or informational emails related to Galileo FX.
Email communications may include:
- product updates
- educational material
- promotions or discounts
- service announcements
We use ActiveCampaign to manage email communications.
You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us.
5. Payments
Payments on our website are processed by third-party payment providers, including:
- Mollie
- PayPal
- Solana Pay (for cryptocurrency payments)
These providers process payment information according to their own privacy policies. We do not store full payment card details on our servers.
Payment processors may collect information necessary to complete transactions and prevent fraud.
6. Customer Support and Communication
We provide support through live chat and automated chat systems, including:
- Botpress
- JivoChat
When you interact with our support systems, the following information may be collected:
- chat messages
- email address (if provided)
- IP address
- device information
Support conversations may be stored to improve support quality and maintain service records.
7. Analytics and Tracking Technologies
We use analytics tools to understand how visitors interact with our website.
These services may collect information such as:
- IP address
- device information
- browsing behavior
- referral sources
We use tools including:
- Google Analytics
- Google Tag Manager
These services help us measure website performance and improve user experience.
8. Advertising and Attribution Technologies
Our website may use advertising or attribution pixels from advertising platforms such as:
- Google Ads
- Microsoft Bing Ads
- Taboola
- other advertising partners
These technologies help us understand how visitors discover our website and evaluate the effectiveness of marketing campaigns.
We do not sell personal data to advertisers.
9. Cookies and Consent
Our website uses cookies and similar technologies.
Cookies may be used for:
- website functionality
- analytics
- performance measurement
- advertising attribution
Visitors are presented with a cookie consent banner that allows them to manage cookie preferences.
You may change your cookie preferences at any time through the consent tool available on the website.
10. Third-Party Services
To operate our business and website, we use trusted third-party service providers that may process personal data on our behalf. These may include:
- Shopify (website hosting and e-commerce infrastructure)
- ActiveCampaign (email communications)
- Google services (analytics and infrastructure)
- Mollie
- PayPal
- Solana Pay
- Botpress
- JivoChat
- Calendly
- YouTube
These providers process data according to their own privacy policies.
11. Embedded Content
Our website may include embedded content from third-party platforms such as:
- YouTube videos
- Calendly booking tools
Embedded content behaves in the same way as if you visited the third-party website directly and may collect data according to their own privacy practices.
12. International Data Transfers
Because we use global service providers, your information may be transferred to and processed in countries outside the European Economic Area (EEA), including the United States.
When such transfers occur, we rely on appropriate safeguards such as:
- Standard Contractual Clauses (SCCs)
- contractual protections with service providers
- other lawful mechanisms permitted under GDPR
13. Data Retention
We retain personal data only as long as necessary for the purposes described in this policy.
Retention periods may include:
- Email subscribers: retained until the user unsubscribes or requests deletion
- Purchase records: retained as required for legal, accounting, and tax obligations
- Customer support communications: retained for service record purposes unless deletion is requested
14. Your Rights Under GDPR
If you are located in the European Economic Area, you have the right to:
- request access to your personal data
- request correction of inaccurate data
- request deletion of your personal data
- request restriction of processing
- object to certain types of data processing
- request data portability
To exercise these rights, please contact:
[email protected]
We may request verification of identity before fulfilling requests.
15. Children’s Privacy
Our services and website are not intended for individuals under the age of 18.
We do not knowingly collect personal information from children. If we become aware that personal data has been collected from a minor, we will take appropriate steps to remove such information.
16. Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or destruction.
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
17. Galileo FX Software Data
The Galileo FX software operates locally on the user’s device.
The software does not transmit trading data, brokerage account information, or trading activity to Orion Software Development Srl.
We do not access or monitor users’ brokerage accounts or trading activity.
18. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or services.
Updated versions will be published on this page with the revised “Last Updated” date.
19. Contact Information
If you have questions regarding this Privacy Policy or our data practices, please contact:
Orion Software Development Srl
Italy
Email: [email protected]